Terms of purchase

General Info
Photos in our online shop show a selection of masks made in their typical form. Since our masks are 100% handmade, every piece purchased can show a little variation in style and color. Nevertheless, we always aim to reproduce what it is advertised in the photographs as precisely as possible.

Delivery time
If the purchased masks are in stock, shipment will generally take two days. If the items chosen are not in stock, they have to be produced specifically for the order. This can take one to two weeks before shipment can occur.

Shipping
We ship our products with UPS Expedite service. Delivery is usually within 5 working days all over the world, and it is guaranteed. For urgent shipments please contact us at info@camacana.com.

Halloween, Christmas, and Carnival time
We normally receive a lot of orders just before these three festive periods. Considering the delivery time, we strongly recommend you place your order at least one month before the event for which you plan to use the mask. To verify if your order can be received on time please write us at info@camacana.com.

Additional info
Most of our masks are signed by the artisan who decorated them and are all guaranteed to be completely hand-made.
Traditional Venetian masks (take a look at “Venetian Life” category) are provided with a color-printed leaflet describing the history of the mask written in English, French, German and Italian.

Customized orders
Since we make everything we sell ourselves, we are able to customize decorations and styles of our masks according to customers’ requests. For example, we can integrate into the decoration things like company logos, the date of an event, or use special colors of your brand. Please contact us at info@camacana.com for any special requests.

Contact us
For any further questions on prices, products, and delivery times, special requests, please do not hesitate to contact us at info@camacana.com. If your shopping cart does not work, please let us know at info@camacana.com along with what operating system you're using, the browser version, and the problem you encountered.